FAQs

We all have questions — hopefully yours are answered here! Just click the link to the category for more info.

Categories

Contact us

Can’t find the answer you’re looking for on this page? Have something to share? Interested in partnering with us? Contact us by info@campoutforcancer.com

If you are a member of the media and have an inquiry, email media@campoutforcancer.com.

General Registration

Is there a registration fee?

Yes. Registration costs $25.

Can I get a refund, transfer or deferral if I cannot attend?

Registration fees and donations are non-refundable, but you can transfer your registration to someone you know. If you can no longer participate, we’d be grateful if you let us know, thanks!

How many participants will there be?

This is our first year, so it’s hard to predict, but we expect at least 300 people will CampOut. This first event will have impact for years to come, so we appreciate you lending your support to establish a CampOut for Cancer tradition!

Team Registration

How many people do you need for a team?

We encourage a minimum of three to make a team, but you can register as one—the Team Captain, and then ask others to join your team. The more people who join your team, the more fun, and the more good you can do.

How do I register my team?

Be the Team Captain and register a team online now by clicking here. And have some fun with it—give your team a unique name or theme. Using the email templates in the online participant centre, it’s easy to invite your family, friends and colleagues to join your team.

What if I’m already registered and want to join a team?

You can join a team by clicking on Join a Team in the main menu of the Participant Centre. Search for a Team and click Join beside the team you would like to join.

What if I joined the wrong team by mistake? How can I switch teams?

E-mail us at info@campoutforcancer.com and tell us your name and the name of the team you would like to join.

If you’re already registered, more info about joining and switching teams is available in the Participant Centre online help.

Privacy

Can my personal and/or team online fundraising page be viewed by the public?

Yes. Team and individual fundraising pages are generally public. If you want you don’t want to display your personal page in lists or searches, you can select that option when you register, or change it afterwards by editing your profile.  

Can people donate anonymously?

Yes. Donors have the option of keeping their name and/or their donation amount ‘anonymous’.  

Note: A donor’s identity will still be passed on to the participant and to Camp Trillium for processing reasons.

What if I forgot my online password or username?

Go to the Participant Login Page. Follow the prompts to have a new password and username sent to your email.

What is your privacy policy?

Please see our privacy policy.

Event Day

What is the CampOut Kit?

We are working with our partners to develop a fun and useful kit to help each Camper plan out their unique CampOut experience. Stay tuned for our CampOut Kit reveal, along with more information about what to expect on CampOut day.

Fundraising

Where will the funds go?

All funds will go to Camp Trillium to send kids with cancer along with their brothers and sisters to camp so together they can have fun, make friends and forget about cancer for a while.

Is there a minimum fundraising amount I have to raise?

Yes. For each Camper 18 years old or younger that registers, the minimum fundraising goal is $100. And for everyone older than 19 years of age, the minimum fundraising goal to $250. Remember, the purpose of the event is to raise funds to send more kids living with cancer to camp, and that requires participants to fundraise.

These minimums are just a guide. For many it’s easy to raise more than $250. That’s as simple as finding 10 people to sponsor you for $25, or 5 for $50. And we’ll help too by providing all the helpful tips, tools, and templates you’ll need to crush your target.

Remember, this is supposed to be a challenge! So consider setting your personal goal at $500, $1500, $2500 or $5000 or more. The more you raise, the more kids who will get to experience Camp Trillium programs.

How do I raise money?

The online fundraising system makes it easy to email and use social media to ask people to sponsor you. It’s simple, effective and secure. You import the contacts you want and we provide templates to ask them to sponsor you, join your team, etc. On average participants who fundraise online raise significantly more than individuals exclusively raising funds offline.

But it’s really up to you, and there is no one right way. See our Fundraising Section for a few more ideas.

What are the benefits of online fundraising?

Registering online, building your fundraising page, and then sharing will make your fundraising easier and effective. Here’s why:

  • On average, participants who fundraise online raise more!
  • You can ask people around the globe to support you
  • You can customize your personal fundraising page, share your story, and add a photo/video
  • Access the online Participant Centre and fundraise using your smartphone or tablet
  • Electronic receipts will automatically be issued
  • You can track who has supported you, as well as your goal and your online pledges
  • Social media: login or link your personal fundraising page to your Facebook, or connect via Twitter
  • Online fundraising is a great way to connect and keep everyone posted on your progress
  • It’s simple, effective and secure

Is the online fundraising tool secure?

Yes. The system uses the most current encryption tools to provide a safe and secure environment for participants and donors. All transactions and data are captured and stored in a secure environment. Industry standard Secure Socket Layer (SSL) encryption certificates are used. The online fundraising site displays the thawte SSL Web Server Certificate seal that confirms the transaction is secure and encrypting all data.

Electronic tax receipts are secured with either a random 40-bit or 128-bit encryption code ensuring their authenticity while at the same time, meeting all government standards. While PDF tax receipts are sent via the online system and can be printed, they are tamper-proof.

All online transactions are conducted using the HTTPS protocol – the same standards used by most major financial institutions on their online banking applications.

What is required to set up my personal fundraising page?

It’s already set up, but we encourage you to make it your own. Customizing your personal web page is quick and easy and requires no technical skills. All you need to do edit the text, and upload your photo. You can add more photos or videos too. It’s important to let people know why CampOut For Cancer is important to you. These few minutes can make a big difference and will help kick-start your fundraising success.

How do I enter offline donations online?

Offline donations include cash and cheques collected through in-person fundraising.  Using the online Participant Centre simply click the “Enter Offline Pledges” button and input the requested information. The donation will be included in the ‘offline’ donation portion of your fundraising thermometer. You will also have the option to include donors’ names on your Honour Roll.

NOTE: Cheques should be made payable to Trillium Childhood Cancer Support Centre.

When does online fundraising close?

You have up to November 4th, 2017, three weeks after the CampOut for Cancer to collect pledges online and to submit offline pledges to the Camp Trillium office.

When and how do I submit my pledge form and offline monies?

Offline donations with accompanying pledge forms can be sent to Camp Trillium’s head office by mail. Pledges collected offline will be added to your online fundraising total and will count towards eligible prizing. When submitting donations, enclose payment, and remember to include a copy of your pledge form outlining the address details for each offline donor. Keep a copy for your records.

If you receive additional funds post October 14th, 2017, you have up to November 4th to submit monies and pledge forms to the Camp Trillium office to be eligible for tax receipting.

What is a ‘Corporate Match Program’?

‘Corporate Match Programs’ are offered by many Canadian companies. Companies offering this program will match employees’ charitable donation dollar for dollar, and some companies will also match dollars employees have fundraised or for their volunteer contribution.

How do I know if the company I work for offers a ‘Corporate Match Program’?

Many Canadian companies offer a ‘Corporate Match Program’, encouraging employees to make philanthropic gifts to charities. Ask someone in human resources or if applicable your corporate donations department.

Donation and Tax Receipts

Who is eligible for a tax receipt?

Camp Trillium is a registered charity and will issue tax receipts for all donations. No tax receipts are issued for registration fees, as the Canada Revenue Agency does not allow us to issue tax receipts where something of value is received in exchange.

To whom should my donor make the cheque payable to?

Cheques can be made payable to: Trillium Childhood Cancer Support Centre.

Can I make a donation even though I will not be participating in Campout For Cancer?

Yes. Just click the “DONATE” button at the top right of this web page. You can donate to an individual, team or make a general donation to the event.

Can I donate to a TEAM?

Yes, donors can donate to an entire team using the online system.

When will tax receipts be issued?

All donors will receive an electronic tax receipt by e-mail within minutes of completing a successful transaction. A thank-you note is also automatically generated for all donations. Receipts for offline donations will be sent by February 15, 2017.

I lost my tax receipt, how do I get another copy?

Contact us at web@campoutforcancer.com or at 905-527-1992.